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Is your battery no longer charging?
Are the battery cells out of balance and need to bring them to life for a better, usable range again?
Do you need to replace the BMS, charging port, or a new battery head - or simply need more battery keys?
Or maybe you want to want to have multiple batteries keyed alike?

Whatever the issue is, we can try to fix it. The only thing we can't do is reverse cell chemistry - but no worries, should that be in the worst-case scenario, the battery diagnosis only costs €35.

Once we diagnose the issue, we will reach out back to inform you and should more parts be required a separate payment email will be issued.

Included

• €35 Battery diagnosis

Possible optional operations depending on the actual issues of the battery (VAT/tax applies):

• €35 Service repair fee (only when successfully repaired)
• €10 RCA female plug
• €10 3-pin female plug
• €10 Replace the charging plug
• €39 Balancing the cells
• €59 New BMS
• €29 BMS replacement
• €15 Duplicating a battery key
• €29 Batteries keyed alike (per battery)
• €39 A new battery head with 2 keys
• Anything else depending on the case will be communicated accordingly

How does the process work?

1. Place an order with this service repair item.

2. Pack the battery and charger and optionally any other related items that are potentially defective (controller, display, main harness, 5 pin plug, rear wheel etc).
Please make sure you write your order number anywhere on or inside the box!
Order the shipping label - any courier would do. https://ecoparcel.eu is just an example.

Make sure you select the correct insurance shipping value - in case the courier loses or damages the parcel during transit, so you are covered!

Please make sure you specify our address correctly

• When you ship from within EU:

𝐃𝐀𝐓𝐄𝐱𝟐.𝐛𝐢𝐤𝐞
𝟔𝟓 𝐏𝐥𝐮𝐠𝐮𝐥𝐮𝐢, 𝟖𝟎𝟓𝟑𝟎𝟎, 𝐓𝐞𝐜𝐮𝐜𝐢, 𝐆𝐋, 𝐑𝐨𝐦𝐚𝐧𝐢𝐚
+𝟒𝟎𝟕𝟐𝟐𝟖𝟕𝟏𝟔𝟑𝟖

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• When you ship from UK:

𝐃𝐀𝐓𝐄𝐱𝟐.𝐛𝐢𝐤𝐞 / 𝐓𝐚𝐧𝐢𝐞𝐚 𝐂𝐨𝐬𝐭𝐞𝐚
𝟔𝟔 𝐄𝐥𝐠𝐢𝐧 𝐀𝐯𝐞𝐧𝐮𝐞
𝐇𝐀𝟑𝟖𝐐𝐉, 𝐇𝐚𝐫𝐫𝐨𝐰, 𝐋𝐨𝐧𝐝𝐨𝐧
+𝟒𝟒𝟕𝟕𝟔𝟗𝟒𝟏𝟏𝟗𝟐𝟏

We will collect every weekend from our London address and return the repaired items a week later, then shipping them back to your address.

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• When you ship from Norway, Switzerland or Iceland, please send us an email first to support@datex2.bike or write us via whatsapp +40745238005 to give you further shipping instructions & details

3. Drop the parcel to the shipping courier - or wait for them to come and collect it from your address, depending on the shipping terms of the courier you have chosen.

What's next? Sit back and relax. We will take care of the rest, do the repairs and send you everything in working order.

All the service repairs have a 6-month warranty at peace of mind!

Of course - this should be common sense, but we want to make it clear that the following (and not limited to) are not subject to warranty coverage - but only on the service repairs we actually touch: battery cells themselves, water damage of any kind, damaged, motor cables, exploded motor/controller plugs and fried / overheated controller/battery/charger etc.

Usually, we return the repaired items within less than a week after we receive them. Battery balancing operations and some other complex interventions could take longer.